Terms and Conditions
Interpretation
The following definitions and rules of interpretation shall apply in these conditions:
“DBT” means R&R Irish National Marine Services Limited t/a Dublin Boat Tour.
“Contract” means the contract between DBT and the customer for the provision of services.
“Customer” means any person, company, firm or any other legal entity, including any employees, agents or subcontractors which places an order or purchases a service from DBT.
“Service” means any course, product, service or facility offered by the DBT to the customer.
Application of Terms
These conditions are the only conditions upon which DBT is prepared to deal with the customer.
Booking Places cannot be provisionally booked. Once you have decided on your activity and its dates, please make the appropriate payment. Bookings cannot be accepted without the appropriate payment. A booking is not definite until confirmed by DBT.
Payment
Full payment of the course fees is required by the customer, of which 50% is a booking deposit. DBT reserves the right to cancel any booking without prior notice if full payment has not been made in accordance with these conditions.
Cancellations by the Customer
All cancellations made by the customer must be made in writing and submitted to DBT via email. In the event of a cancellation, the deposit tendered by the customer is forfeited. If the customer cancels the booking within one week* of the activity commencement date the entire fee tendered is forfeited. Customers are advised to insure against and check whether their own personal insurance policy provides cover against certain unavoidable cancellation.
Cancellations by DBT
DBT reserves the right in any circumstances to cancel a activity or your booking. If we cancel your booking our liability is limited to monies already paid by the customer, which will be refunded. We may offer as an alternative a replacement activity, which you may choose to accept in place of a refund. Such an offer once accepted, constitutes a new booking subject to these terms and conditions.
Occasionally we may need to make changes which may include, but are not limited to:
Such matters do not constitute conditions of the contract and changes to them by us do not constitute a cancellation.
DBT reserves the right to cancel any booking at any time without prior notice where we believe on reasonable grounds that this is necessary due to unsuitable conditions. Cancelling a booking should not be confused with the need to reschedule a sailing lesson due to weather. Where a lesson is rescheduled, this does not count as a cancellation. Non attendance at an activity or leaving during the activity will result in the entire fee tendered being forfeited.
Safety
Safety is of paramount importance on all of DBT’s activities. Watersport activities are, by their very nature hazardous and customers and their guardians must accept that there are risks and the inevitable bumps and scrapes. The customer must comply with all safety and general instructions given by DBT’s staff.
Health
Customers participating in activities at DBT must expect to be involved in adventurous and strenuous activity. Customers must be in general good health and must satisfy themselves that the activity is within their abilities. The customer must make a true and accurate declaration of their health when booking and must make DBT aware of any medical conditions they have. DBT reserves the right to refuse a booking on medical grounds.
Medical Attention
The customer will permit for basic First Aid to be administered by a suitably qualified member of staff where considered necessary or by a qualified medical practitioner. The customer authorises a qualified medical practitioner to provide emergency treatment or medication if necessary.
Complaints
If the customer encounters an issue with regard to the services being provided by DBT, they should notify the Manager immediately in writing. DBT will endeavour to resolve a problem as soon as possible.
Weather
Dublin Boat Tour endeavours to run the activity in a wide range of weather conditions. Unfortunately, we are not for safety reasons able to operate in certain wind conditions. We cannot take responsibility for the weather conditions on the day and cannot make refunds for activity time lost due to weather, we do endeavour to arrange an appropriate catch-up session for this.
Unruly Behaviour
Customers are required to have consideration for others at the DBT’s facility. If, in DBT’s reasonable opinion, the customer or any member of their party is behaving or likely to behave in such a way as to cause danger, upset or distress to any third party or damage to property, DBT is entitled without prior notice to expel the customer immediately. No refunds will be made and customers are liable for any damage caused.
Intellectual Property
The copyright and all other intellectual property rights in the products and services shown in the DBTs brochures, website and other materials shall at all times remain the property of DBT.
Photographs
Photographs taken on the DBT’s activities may appear in our brochures and marketing materials. If a customer does not wish to be photographed this should be raised with the Manager in writing.
Data Protection
Personal information requested by DBT at the time of booking or any subsequent information is held in its original form and on computer. DBT is the Data Controller for the purposes of the Data Protection Act 1988 and will process your data in accordance with the act. DBT will not divulge your information onto Third Parties, except where stated at point of collection.
Circumstances Beyond our Control
DBT shall have no liability to the customer under the contract if it is prevented from or delayed in performing its obligations under the contract or from carrying on its business directly or indirectly by any acts, events, omissions or accidents beyond its reasonable control, unusually severe weather or default of suppliers or subcontractors.
Equipment
DBT reserves the right to provide craft other than those specified at time of booking.
Rights of Third Parties
A person who is not a party to this agreement (except where applicable) shall not have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999.
General
The customer will release DBT, its officers, directors, employees, volunteers, agents and sponsors from any liability no matter how arising with his / her attendance, play and transportation related there.
Valuables
Please do not leave any valuables on the premises as we cannot accept responsibility for the security of these items if left on premises.
Understanding of Terms and Conditions
DBT’s acceptance of any booking will only be done subject to your acceptance of these conditions. Payment of a deposit and / or a consent signature of the customer (parent / guardian if under 18 years) will be regarded as evidence of and consent to these conditions.
