Privacy Policy

This document sets out the Privacy Policy of Dublin Boat Tour Limited. (referred to in this document as ‘DBT’ and trading as ‘Dublin Boat Tour), a company registered in the Republic of Ireland. ​

 

A PDF version which has been formatted so that it is easy to read can be found below.

We take the privacy of our website users very seriously. We ask that you read this Privacy Policy (‘the Policy’) carefully as it contains important information about how we will use your personal data.

 

For the purposes of the Data Protection Dublin Boat Tour (‘we’ or ‘us’) is the

‘data controller’ (i.e. the company who is responsible for, and controls the

processing of, your personal data).

 

Personal data we may collect about you

We collect data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create an account, book a tour or send an enquiry. We will obtain personal data about you (such as your name, address, and payment details) whenever you complete an online form.

 

For example, we will obtain your personal data when you register to use this website, send us feedback, post material, contact us for any reason, sign up to a service, enter a competition, or purchase goods or services. We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to our processing it for the purposes mentioned below.

 

We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provide. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see

further the section on ‘Use of cookies’ below.

 

How we use your personal data

We use the data we collect to provide the products we offer, which includes using data to improve and personalise your experiences. We also may use the data to communicate with you, for example, informing you about your account, security updates and product information. We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data was obtained.

 

These purposes include:

• helping us identify you and any accounts you hold with us

• administration

• research, statistical analysis and behavioural analysis

• customer profiling and analysing your purchasing preferences

• marketing—see ‘Marketing and opting out’ below

• fraud prevention and detection

• billing and order fulfilment

• customising this website and its content to your particular preferences

• notifying you of any changes which may affect you

• improving our services

 

Marketing and opting out

Unless you have asked us not to do so, we may contact you by email about products, services, promotions, and special offers which may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See further ‘Your rights’ below.

 

Disclosure of your personal data

We may disclose your personal data to:

• other companies within our group

• our agents and service providers

• law enforcement agencies in connection with any investigation to help prevent unlawful activity

• our business partners in accordance with the ‘Marketing and opting out’

section above

 

Keeping your data secure

We will use technical and organisational measures to safeguard your personal

data, for example:

• access to your account is controlled by password and username which are unique to you

• we store your personal data on secure servers

• payment and personal details are encrypted using SSL technology for communication and payment details are not retained by us.

 

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

 

Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

 

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

• give consent on his/her behalf to the processing of his or her personal data

• receive on his/her behalf any data protection notices

 

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies on this website to:

• keep track of the items stored in your shopping basket and take you through the checkout process

• recognise you whenever you visit this website (this speeds up your access to the site as you do not have to log on each time)

• target our marketing and advertising campaigns more effectively

• make your online experience more efficient and enjoyable.

 

The information we obtain from our use of online services will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you

personally. In certain circumstances we may collect personal information about you – but only where you voluntarily provide it (e.g. by completing an online form) or where you purchase goods or services from us.

 

Consent

If you visit our website when your browser is set to accept cookies and you accept the Use of Cookies Notification, we will interpret this as an indication that you consent to our use of cookies as described in this Privacy Policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

 

Third-party cookies

We work with third-party suppliers who may also set cookies on our website, for example Facebook, Twitter, YouTube and Adobe Flashplayer which we use to display video content. These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party.

 

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or

www.allaboutcookies.org

 

Your rights

You have the right, to request access to personal data which we may process about you. If you wish to exercise this right you should:

• put your request in writing

• include 2 proofs of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill)

• specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

• put your request in writing

• provide us with enough information to identify you (e.g. account number, username, registration details)

• specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes If you wish to exercise this right you should:

• put your request in writing (an email sent to info@dublinboattour.com with a header that says ‘Unsubscribe’ is acceptable)

• provide us with enough information to identify you (e.g. account number, username, registration details)

 

Our contact details

We welcome your feedback and questions. If you wish to contact us, please use the details available on the Dublin boat tour website. We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.

End of Privacy Policy

Updated December 2016